PawSight™ - Terms & Conditions

Version: 2026-09-01 · Effective and last updated: September 1, 2026

1) Who we are

PawSight is operated by Evalua Studio LLC ("Evalua Studio," "PawSight," "we," "us," or "our").

2) Agreement to these Terms

These Terms & Conditions ("Terms") govern your access to and use of the PawSight mobile application, website, subscriptions, and related services (collectively, the "Service"). By creating an account or selecting the acceptance control presented in the Service, you agree to these Terms and acknowledge the Privacy Notice. If you do not agree, do not use the Service.

If mandatory consumer law where you live gives you rights that cannot be waived by contract, those rights continue to apply and take priority over any conflicting part of these Terms.

3) Eligibility

You must be at least 18 years old and legally able to enter a binding contract to use PawSight. The Service is intended for individual adult pet owners. If you use it on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

4) What PawSight does and does not do

PawSight helps you record symptoms and pet information, submit selected media, and receive AI-generated informational guidance and source citations about possible pet-health concerns.

• PawSight does not provide veterinary diagnosis, treatment, prescriptions, prognosis, or medical advice.
• PawSight does not create a veterinarian-client-patient or other professional relationship.
• PawSight does not continuously monitor your pet or guarantee that it will identify or alert you to a problem.
• PawSight does not contact a veterinarian, poison-control service, or emergency responder for you.
• PawSight is not designed as a clinical decision-support tool for veterinary professionals, clinics, shelters, breeders, or rescues.

Consult a licensed veterinarian before making decisions about diagnosis, medication, treatment, surgery, emergency care, or a significant change to your pet's care plan.

Use of PawSight does not create a veterinarian-client-patient relationship, veterinary professional relationship, agency relationship, fiduciary relationship, or any similar professional relationship between you and PawSight, Evalua Studio LLC, its personnel, contractors, affiliates, or service providers.

PawSight is intended for personal pet-owner use only and is not intended for use by veterinarians, clinics, shelters, breeders, rescues, or other professionals as a clinical decision-support tool.

5) Emergencies

Do not wait for or rely on PawSight in an emergency. If your pet is having trouble breathing, is unresponsive, has uncontrolled bleeding, may have ingested a toxin, is having seizures, appears to be in severe pain, or may otherwise need urgent care, immediately contact a licensed veterinarian, emergency veterinary clinic, or appropriate animal poison-control service.

For suspected poisoning, contact your veterinarian, an emergency veterinary clinic, or a pet poison control hotline immediately.

6) AI Disclosure

PawSight generates automated AI output. You are not interacting with a human clinician through the ordinary assessment or chat experience. AI output can vary and may be delayed, incomplete, misleading, inaccurate, or wrong. It can miss a serious, urgent, rare, or life-threatening condition. The absence of a warning does not mean that a condition is absent.

• Outputs may be incomplete, delayed, inaccurate, or wrong.
• Different users may receive different outputs for similar inputs.
• Human review is not guaranteed.
• Media quality, missing context, and user input may affect the output.
• PawSight may fail to identify serious, urgent, rare, unusual, or life-threatening conditions.
• The absence of a warning, recommendation, or identified concern does not mean a condition is not present.

You are responsible for evaluating the output, observing your pet, using reasonable judgment, and deciding when to seek professional care. Media quality, missing context, technical problems, and the accuracy of information you provide affect the output.

6A) Veterinary Information Disclaimer

All outputs are educational and informational only and should not be interpreted as veterinary advice, diagnosis, prognosis, treatment recommendations, prescriptions, or emergency instructions.

7) Your account

You must provide accurate account information, keep your sign-in method and device secure, and promptly notify us if you believe your account has been compromised. You may not share an account in a manner that defeats subscription, usage, or security controls. You are responsible for activity conducted through your account unless it resulted from a failure within our reasonable control.

8) Your content

"User Content" means text, transcripts, photos, video, pet information, feedback, location context, and other material you submit. You retain any ownership rights you have in User Content.

You represent that:

• you have the rights and permissions needed to submit the User Content;
• submitting and processing it as described in these Terms and the Privacy Notice does not violate law or another person's rights; and
• the information you provide for an assessment is accurate to the best of your knowledge.

You remain responsible for the User Content you upload and for decisions you make using it or any PawSight output.

You grant Evalua Studio LLC a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, and display User Content only as necessary to provide, secure, maintain, troubleshoot, and support the Service, as described in the Privacy Notice. This license ends when the related content is deleted from active systems, except to the limited extent retention is legally required or the content remains in time-limited recovery copies.

9) Acceptable use

You must not:

• use the Service for an unlawful, fraudulent, harmful, abusive, or deceptive purpose;
• submit content you are not entitled to share or that infringes privacy, intellectual-property, or other rights;
• upload malware or attempt to gain unauthorized access to the Service or another account;
• scrape, probe, overload, disrupt, bypass, or defeat the Service's technical, subscription, usage, or security controls;
• reverse engineer the Service except to the limited extent that applicable law expressly permits it despite this restriction;
• use PawSight output as a confirmed diagnosis or misrepresent it as professional veterinary advice; or
• use the Service for high-risk or time-critical decisions without professional review.

10) Permissions and Device Features

Our Privacy Notice explains how we handle personal information. Features may request camera, microphone, photo/file, notification, biometric, or foreground location access. You control these permissions through your device settings, but a feature may not work without its required permission.

11) PawSight software and intellectual property

The Service, including its software, design, branding, text, prompts, generated interface, and other PawSight materials, is owned by or licensed to Evalua Studio LLC and is protected by applicable law. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to install and use the app for its intended purpose. No other rights are granted.

Information from third-party veterinary or scientific sources remains subject to the rights and terms of its publisher. Citations are provided to help you consult the source; they do not transfer ownership or a right to republish it.

PawSight™, the PawSight name and logo, and related branding are trademarks or service marks of Evalua Studio LLC. You may not use them without our prior written permission. Other names and marks belong to their respective owners.

12) Third-Party Services

PawSight relies on third-party hosting, authentication, AI, speech, analytics, diagnostics, subscription, payment, and distribution services. Their availability and operation may affect PawSight. A provider's own service terms may govern your direct relationship with that provider, such as when you use an identity provider or make an app-store purchase.

We are not responsible for a third-party outage, policy change, or act or omission outside our reasonable control. This does not limit any non-waivable responsibility we have for selecting, instructing, or supervising a provider under applicable law.

Features may rely on hosting, authentication, analytics, diagnostics, subscription, payment, automated processing, and optional-audio providers. We may add, remove, or replace providers over time subject to the Privacy Notice and applicable law.

12A) App Store Terms

If you obtain PawSight through Apple App Store, Google Play, or another platform, these Terms are between you and Evalua Studio LLC, not the platform provider. Evalua Studio LLC, not the platform, is responsible for PawSight and its content, maintenance, support, and handling claims concerning the app, including product-liability, legal-compliance, and intellectual-property claims, except to the extent applicable law or the platform's own terms provide otherwise.

• The app is licensed, not sold. Your license is personal, limited, non-exclusive, non-transferable, and subject to the applicable platform usage rules, including permitted Family Sharing or similar platform features.
• You must comply with applicable third-party terms, including your wireless-data and app-store account terms.
• You represent that you are not located in a country or region subject to a comprehensive U.S. Government embargo or designated as supporting terrorism, and that you are not on a U.S. Government prohibited- or restricted-party list.
• If an Apple-distributed app fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any, as provided by its rules. To the maximum extent permitted by law, Apple has no other warranty obligation for PawSight.
• Apple and its subsidiaries are third-party beneficiaries of these Terms for an Apple-distributed app and may enforce the applicable provisions after your acceptance.

The applicable platform's standard end-user license agreement may also apply. If a platform term and these Terms conflict, the platform term controls only for your relationship with that platform or to the extent the platform's mandatory distribution rules require it.

13) Subscriptions, renewal, cancellation, and refunds

PawSight provides one initial completed assessment free of charge per account. This one-time allowance does not renew or reset. After it is used, additional completed assessments require an active paid subscription, an available promotional assessment credit, or another offer expressly presented by PawSight.

Paid features may be offered as subscriptions or in-app purchases. The product, total price including applicable taxes, billing period, trial terms, renewal timing, functionality, and any material compatibility or geographic restriction are presented before purchase by PawSight or the applicable app store. Review those details before confirming a purchase.

Eligible new subscribers may be offered a seven-day free trial of the monthly PawSight Premium subscription. Unless canceled before the trial ends, the subscription automatically converts to the monthly price displayed by the applicable app store and continues to renew monthly until canceled. Trial eligibility is determined by the applicable app store and is not guaranteed for every account.

A recurring subscription renews automatically unless you cancel it before the deadline shown by the store. Manage or cancel it in the account settings of the Apple App Store, Google Play, or other provider through which you purchased it. Deleting PawSight or your PawSight account does not by itself cancel a store-managed subscription.

Refund and statutory withdrawal requests should be submitted through the store when it administers the transaction. Any mandatory refund, cancellation, conformity, or withdrawal right under the law where you live remains unaffected. If you ask for immediate access to digital service during a statutory withdrawal period, the consequences described at the point of purchase and under applicable law apply.

We do not control app-store billing, renewal, cancellation, or refund decisions except where the platform expressly permits us to do so. Refunds are provided where required by law or the applicable app-store or payment-provider policy.

14) Changes to the Service

We may add, change, or remove features to improve the Service, address security or legal requirements, adapt to provider changes, or maintain performance. We will provide notice of a material change that significantly and negatively affects a paid Service when required by law. Nothing in this section limits a non-waivable right or remedy for digital services that do not conform to the contract.

15) Suspension and termination

You may stop using PawSight at any time and may delete your account in the app. We may limit, suspend, or terminate access when reasonably necessary because you materially violate these Terms, create a security or legal risk, misuse the Service, fail to pay for a paid feature, or when law requires it. We will give reasonable notice and an opportunity to address the issue where practicable and legally permitted. We may discontinue the Service, subject to any notice, refund, data-access, or other right required by applicable law.

16) Experimental Service; No Warranties

PawSight may experience errors, interruptions, delays, or unavailable features. To the maximum extent permitted by law, the Service is provided "as is" and "as available," and we disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, availability, accuracy, and reliability.

PawSight and individual features may be experimental, under development, or released for testing. They may change, produce unexpected results, be suspended, or be discontinued. Human review of an assessment or AI output is not guaranteed.

This disclaimer does not exclude a warranty, guarantee, conformity obligation, or consumer right that cannot legally be excluded. In particular, consumers in the EEA and UK retain mandatory rights and remedies applicable to digital services.

16A) Assumption of Risk

You use the Service at your own risk. You are solely responsible for evaluating the accuracy, completeness, usefulness, and appropriateness of any output and for determining whether and when to seek veterinary care.

17) Limitation of liability

To the maximum extent permitted by applicable law, Evalua Studio LLC and its officers, managers, employees, contractors, personnel, affiliates, licensors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profit, revenue, goodwill, business opportunity, or data, arising from the Service, even if advised of the possibility of those damages.

To the maximum extent permitted by law, we are not responsible for injury, illness, loss, or death of an animal; veterinary expenses; property damage; emotional distress; or other loss caused by treating informational AI output as a diagnosis or substitute for professional care.

Where a monetary cap is permitted, our total aggregate liability arising from the Service or these Terms will not exceed the greater of:

• the amount you paid for the Service during the 12 months before the event giving rise to the claim; or
• USD $100.

Nothing in these Terms excludes or limits liability or remedies where doing so is prohibited, including liability for fraud or fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence where applicable, or breach of a non-waivable consumer right. The exclusions and cap do not apply to the extent a court with jurisdiction determines they are unfair or unenforceable under mandatory local law.

18) Indemnity

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Evalua Studio LLC and its affiliates, officers, managers, employees, contractors, licensors, and service providers from third-party claims, losses, liabilities, damages, judgments, and reasonable legal expenses arising from User Content that infringes another person's rights, your intentional unlawful misuse of the Service, or your material breach of these Terms. We may control the defense of a covered claim, and you agree to provide reasonable cooperation. You may not settle a claim in a manner that admits fault or imposes an obligation on us without our written consent.

This section does not make a consumer responsible for ordinary authorized use, our own conduct, or a loss for which applicable law makes us responsible, and it is limited wherever mandatory consumer law prohibits or restricts such an indemnity.

19) Dispute Resolution

Please first contact support@pawsight.pet with your name, account email, country or state of residence, a description of the issue, and the resolution requested. We will try in good faith to resolve the dispute informally within 30 days.

Except where mandatory local law provides otherwise, these Terms are governed by California law, without regard to conflict-of-law rules. If you are a consumer in the EEA, UK, Canada, or another jurisdiction with mandatory consumer protections, you retain the benefit of those protections and may bring a claim in any court or tribunal available to you under mandatory law.

United States arbitration agreement

If you reside in the United States and informal resolution fails, you and Evalua Studio LLC agree that any dispute arising out of or relating to the Service or these Terms will be resolved by final and binding individual arbitration, except for an eligible individual claim in small claims court, a claim seeking only temporary or preliminary relief to protect intellectual-property or account security, or a claim that applicable law does not permit to be arbitrated. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect when the claim is filed. If AAA is unavailable and the parties cannot agree on a substitute, a court with jurisdiction may appoint one. A single neutral arbitrator will conduct the proceeding. Subject to the applicable rules, it may occur remotely, through written submissions, in the county where you live, or at another mutually agreed location.

• The arbitrator may award the same individualized damages and relief that a court could award, but only to the individual party and only to the extent necessary to resolve that party's claim.
• The arbitrator may decide issues about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court will decide issues concerning the class-action waiver or any issue that governing law requires a court to decide.
• Each party is responsible for its own attorneys' fees unless the applicable rules, statute, or award-shifting law provides otherwise.
• Filing, administration, and arbitrator fees will be allocated under the AAA Consumer Arbitration Rules, and Evalua Studio LLC will pay amounts the rules or applicable law require it to pay.
• To the extent permitted by law and the applicable rules, substantially similar claims may be administered in batches or coordinated proceedings designed to improve efficiency, but only on an individual and non-class basis.

Class-action waiver: To the maximum extent permitted by United States law, you and Evalua Studio LLC agree that each may bring a dispute only in an individual capacity, not as a plaintiff, claimant, private attorney general, or class member in a class, collective, consolidated, coordinated, mass, or representative action. The arbitrator may not combine different people's claims without the written agreement of all parties.

Jury-trial waiver: For any United States dispute that proceeds in court rather than arbitration, you and Evalua Studio LLC waive a jury trial to the maximum extent permitted by law.

Thirty-day right to opt out: You may reject this arbitration agreement without affecting the rest of these Terms by emailing support@pawsight.pet within 30 days after you first accept this version of the Terms. Use the subject "Arbitration Opt-Out" and include your full name, PawSight account email, state of residence, and a clear statement that you reject the arbitration agreement. An opt-out applies only to the person and account identified in the notice.

If a court determines that the class-action waiver is unenforceable for a particular claim or requested remedy, that claim or remedy will proceed in court after arbitration of any arbitrable portions, unless governing law requires a different order. If any other provision of this arbitration agreement is unenforceable, it will be severed and the remainder will continue in effect. This arbitration agreement does not apply where applicable law prohibits it.

19A) Governing Law

Except where mandatory local law requires otherwise, these Terms are governed by the laws of the State of California and applicable federal laws of the United States, without regard to conflict-of-law rules. If you reside in Canada, or mandatory law where you live does not permit binding consumer arbitration, disputes will be resolved in the courts or tribunals that have mandatory jurisdiction.

20) Changes to these Terms

We may update these Terms for legal, security, operational, or product reasons. The current version and effective date will be published here. We will provide reasonable advance notice of a material change through the app, website, email, or another appropriate method, except when an urgent legal or security reason requires faster action. PawSight will request affirmative acceptance when required by law or when we make a material contractual change. A change does not retroactively remove rights or remedies that arose before it became effective.

21) General

• These Terms and the documents expressly incorporated into them form the agreement between you and Evalua Studio LLC concerning the Service.
• If a provision is unenforceable, it will be limited or severed only to the minimum extent necessary, and the remaining provisions will continue to apply.
• Our failure to enforce a provision is not a waiver.
• You may not transfer your account or these Terms without our consent. We may transfer these Terms as part of a merger, financing, reorganization, acquisition, or sale of the relevant business, subject to applicable law.
• Provisions that by their nature should survive account closure will survive, including intellectual-property, liability, dispute, and general provisions.

22) Contact

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